Effective Date: November 26th, 2024
Last Updated: November 26th, 2024

At RMG Fine Foods Group LLC, dba Turf Club, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, store, and share your information when you interact with us through our website, reservations, newsletter subscriptions, SMS communications, and other services.

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Information We Collect

We collect the following types of data to enhance your experience and provide our services:

• Personal Contact Information: Names, email addresses, phone numbers, and location data.

• Financial Data: Billing and payment details for online purchases, securely stored by PCI-compliant third-party processors.

• Technical Information: Cookies, IP addresses, and browsing data collected via Google Analytics, Facebook Pixel, and Townsquare Media geofencing.

• Orders and order history. The App collects and retains the orders you place via the App, including the items you order, date and time of the order, order amounts, delivery locations, tips, order frequency, favorite restaurant locations or menu items, and any preferences or selections you submit with your order.

• Payment information. You may input your payment card information, including your card number, security code, and expiration date, or provide other payment information (such as Apple Pay or Google Pay).

• Rewards program and gift cards. If you participate in Merchant’s rewards program or any other reward program supported by Merchant or the App, the App collects information about your rewards program status[, including your points balance and redemptions. The App also collects information about any gift cards you receive or send, including the value of the card and balances.

• Precise location. If you choose to enable it, the App will collect your precise location information to provide you with certain location-enabled features, such as to display and alert you to restaurants nearby and provide live map views. You can disable precise location at any time through your device settings.

 

How We Collect Your Data

• Directly from You: Through forms, purchases, and account creation.

• Automatically: Via cookies, tracking tools (e.g., Google Analytics, Facebook Pixel), and geofencing.

• From Third Parties: Including Meta platforms and Google advertising partners.

• From the Turf Club App

 

How We Use Your Information

We use the data we collect to:

• Process payments and fulfill orders.

• Send newsletters and promotional offers.

• Provide customer service and respond to inquiries.

• Analyze website traffic and user behavior.

• Support marketing campaigns and personalize advertisements.

• To analyze users’ selections and preferences in order to improve Merchant’s offerings, identify opportunities for growth, and conduct market research;

• To send you marketing communications outside the App (including by email, text message or other channels) and to advertise to you and others with similar interests on third-party websites and platforms

• To measure the effectiveness of push notifications and other marketing communications. If you have enabled push notifications, Merchant may analyze whether and when you interact with a push notification (such as by tapping on it) and whether you subsequently placed an order within a defined time period following that interaction. This analysis is used to provide Merchant with aggregate and individual-level reporting on the performance of its marketing communications and to help Merchant understand which communications resonate with its customers.

• For compliance and protection, including to enforce any Applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of the App, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.

Device and usage information:

• The App automatically logs information about you, your mobile device, and your interaction over time with the App. This includes: device information, such as your device type, browser type, IP address, device identifiers, language settings, carrier, and general location information; and usage information, such as screens you viewed, how long you spent on a page, browsing history, and access times, and page clicks, page scrolls, and page element interactions. 

• Push notification interactions. If you have enabled push notifications from the App, the App also collects information about your interactions with those notifications, including whether a notification was delivered to your device and whether you tapped on it.

• The App also send crash reports in the event of an error for analysis and troubleshooting purposes

 

Sharing Your Information

We share your data only when necessary for business purposes, such as:

• Payment Processing: Sharing financial information with PCI-compliant third-party processors.

• Marketing Campaigns: Sharing names and email addresses for targeted promotions.

• Sharing with Toast. Any information you provide via the App, or that Merchant inputs to the App, may be hosted and stored by Toast on Merchant’s behalf.

• Service providers. The App relies on other service providers that are needed to administer and support the App and its features, including hosting services, communications, data and cyber security services, payment processing services, identity verification, fraud detection, investigation and prevention services, and customer relationship management systems.

• Sharing initiated by Merchant. The App may share information with partners selected by Merchant, such as delivery services and loyalty programs offered by third parties. Merchant may also share information with advertising partners, including via pixels and similar technologies, to allow Merchant to advertise to you and others with similar interests on third-party websites and platforms.

• Authorities and others. Your personal information may be shared with law enforcement, government authorities, and private parties, where required by law or necessary or Appropriate to protect legal rights or the security or integrity of the App.
  Your Privacy Choices

We ensure that all third parties involved adhere to high privacy and security standards.

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Data Storage and Protection

• Storage: Payment information is securely stored by third-party processors adhering to PCI DSS Level 1 compliance.

• Retention: Authorized payment data is retained for up to 7 days.

• Security Measures: We use encryption, data tokenization, firewalls, fraud detection tools, and strong authentication methods to protect your information.

 

User Rights and Choices

• Access and Deletion: You have the right to access your personal data and request its deletion.

• Opt-Out: You can unsubscribe from emails and SMS communications at any time.

• Legal Compliance: We comply with GDPR, CCPA, and other applicable privacy laws, ensuring your rights to data portability and rectification.

Within your App settings, you have the following choices regarding your personal information:

• Access, change your account information. You may access your personal information through your account on the App. You can also correct account information that is out of date or inaccurate.

• Delete your account. To delete your account, follow the instructions within the App settings page.

• Additional rights and choices. To disable third-party advertising pixels and similar technologies, visit the privacy page in your App settings. Merchant may offer additional choices and allow you to exercise any rights accorded to you under Applicable laws. For more information, please contact Merchant directly.

• Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. The App does not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit http://www.allaboutdnt.com.

 

Cookies and Tracking Technologies

We use cookies and tracking tools to:

• Personalize advertisements and marketing content.

• Monitor website performance and traffic.

Currently, we do not provide options for managing cookie preferences.

 

Minors

We do not knowingly collect personal information from children under the age of 13 (or 16, as applicable).

9. Third-Party Services

We work with trusted third-party tools and services, including:

• Google Analytics, Meta, Klaviyo, and Wix.
  Please note that external websites and services linked on our platform have separate privacy policies, and we encourage you to review them.

 

Policy Updates

We may update this privacy policy as needed. Changes will be communicated through email or by updating this page. Please review this page periodically for the latest information.

 

Consent

By using our services, you consent to the collection, use, and sharing of your data as outlined in this policy. Consent is obtained through checkboxes during account creation or banner notices on our website.

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Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:
Email: howdy@turfclubtwinfalls.com
Address: 734 Falls Ave, Twin Falls, ID 83301

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California Addendum
This California Addendum supplements the Privacy Policy for Turf Club Mobile App and applies only to personal information collected via the App that relates to California residents and is regulated by the California Consumer Privacy Act (“CCPA”).
CCPA Categories of Personal Information
The App collects the following categories of personal information:
• Identifiers, such as name, email address, and IP address.
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
• Personal information categories listed in the California Customer Records Statute (e.g., name, contact details).
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
• Protected characteristics under California or federal law
    • Collected: No.
    • Primary Purposes of Processing: N/A
    • Key Disclosures: N/A
    • Can You Limit Sharing? N/A
• Commercial information, including but not limited to records of products or services purchased
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
• Professional or employment-related information
    • Collected: No.
    • Primary Purposes of Processing: N/A
    • Key Disclosures: N/A
    • Can You Limit Sharing? N/A
• Biometric information
    • Collected: No.
    • Primary Purposes of Processing: N/A
    • Key Disclosures: N/A
    • Can You Limit Sharing? N/A
• Internet or other electronic network activity information, including but not limited to browsing history and search history
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
• Geolocation data
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
• Audio, electronic, visual, thermal, olfactory, or similar information
    • Collected: No.
    • Primary Purposes of Processing: N/A
    • Key Disclosures: N/A
    • Can You Limit Sharing? N/A
• Education records
    • Collected: No.
    • Primary Purposes of Processing: N/A
    • Key Disclosures: N/A
    • Can You Limit Sharing? N/A
• Inferences drawn from information to create a profile about your behavior, preferences, etc.
    • Collected: Yes.
    • Primary Purposes of Processing: To provide the App and any features you use. To personalize your experience in the App and provide recommendations. Troubleshooting and App improvement. To measure the effectiveness of push notifications and other marketing communications, including by analyzing notification interactions and subsequent order activity.
    • Key Disclosures: Toast and other service providers.
    • Can You Limit Sharing? No.
Merchant may also use personal information collected through the App for the following purposes:

• To analyze users’ selections and preferences in order to improve Merchant’s offerings, identify opportunities for growth, and conduct market research;

• To send you marketing communications outside the App (including by email, text message or other channels) and to advertise to you and others with similar interests on third-party websites and platforms; and

• For compliance and protection, including to enforce any applicable terms and conditions, comply with legal obligations, defend against legal claims or disputes, protect the security and integrity of the App, and identify and investigate fraudulent, harmful, unauthorized, unethical or illegal activity.
These uses outside the App are just examples and may not reflect all the ways Merchant uses personal information outside the App. To learn more, please contact Merchant directly.
Additional Disclosures of Personal Information

Merchant may also share personal information with third parties as follows:
• Sharing initiated by Merchant. The App may share information with partners selected by Merchant, such as delivery services and loyalty programs offered by third parties. Merchant may also share personal information with acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business.

• Authorities and others. Your personal information may be shared with law enforcement, government authorities, and private parties, where required by law or necessary or appropriate to protect legal rights or the security or integrity of the App.
Your Privacy Choices

The CCPA grants California residents the following rights:
• Information. You may have the right to obtain information about how your personal information is collected, used, and disclosed. This information is available within this Privacy Policy.

• Access, correction and deletion. You may also have the right to request access to your personal information, to correct personal information that is out of date or inaccurate, or to delete personal information that is no longer needed for a permitted purpose.

Please note that your ability to invoke the rights above are limited pursuant to the scope and limitations of the CCPA, including any available exceptions. For example, an access request can only be made twice within a 12-month period.
Sensitive Personal Information
The App may collect sensitive personal information as follows:
• Precise location. If you choose to enable it, the App will collect your precise location information to provide you with certain location-enabled features, such as to display and alert you to restaurants nearby and provide live map views. You can disable precise location at any time through your  device settings.

• Dietary and dining preferences. Your dietary and dining preferences may reveal sensitive personal information about you, such as your allergies, accessibility requirements, and religious beliefs. You can submit this information to the App to allow the Merchant to better serve your needs and preferences.

Right to Limit the Use of Sensitive Personal Information

The CCPA grants California residents the right to limit the use of sensitive personal information beyond certain permitted purposes. In general, your sensitive personal information is used only for the limited purposes of providing and personalizing the App for you.
Personal Information Retention
Your personal information is retained for as long as is necessary to allow you to access and use the App and for a reasonable time thereafter for the purposes described in the Privacy Policy. Your personal information will be deleted or destroyed when its continued retention is no longer reasonable necessary and proportionate in accordance with applicable laws.

US State Law Addendum
This US State Law Addendum supplements the Privacy Policy for Turf Club Mobile App and applies only to personal information collected via the App that relates to Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and Utah residents and is regulated by applicable consumer privacy laws in such states (“US State Privacy Laws”).
Additional Rights Under US State Privacy Laws
Where applicable, US State Privacy Laws grant consumers the following rights:
• Information. You may have the right to obtain information about how your personal information is collected, used, and disclosed. This information is available within this Privacy Policy.

• Access, correction and deletion. You may also have the right to request access to your personal information, to correct personal information that is out of date or inaccurate, or to delete personal information that is no longer needed for a permitted purpose.

Sensitive Personal Information
The App may collect and use sensitive personal information as follows:
• Precise location. If you choose to enable it, the App will collect your precise location information to provide you with certain location-enabled features, such as to display and alert you to restaurants nearby and provide live map views. You can withdraw your consent at any time by disabling precise location collection within your device settings.

• Dietary and dining preferences. If you choose to submit information about you dietary or dining preferences, you may reveal sensitive personal information about you, such as your allergies, accessibility requirements, and religious beliefs. By providing this information within the App, you consent to Merchant’s use of this information to better serve your needs and preferences. You can withdraw consent at any time by deleting such information within your profile in the App.

Please note that your withdrawal of consent will not affect use of your information before you withdrew your consent.
 

Personal Information Retention
Your personal information is retained for as long as is necessary to allow you to access and use the App and for a reasonable time thereafter for the purposes described in the Privacy Policy. Your personal information will be deleted or destroyed when its continued retention is no longer reasonable necessary and proportionate in accordance with applicable laws.